Rückgabepolitik

Cig88.com Refund Policy

I. General

Cig88.com is dedicated to providing convenient and safe shopping services for overseas Chinese and Chinese cigarette lovers around the world. In order to protect the rights and interests of our customers, we have formulated the following clear refund policy to ensure that every customer enjoys a worry-free shopping experience during the shopping process.

II. Scope of Application

This refund policy applies to all products purchased on Cig88.com platform, but may vary due to special products (such as limited edition, customized products or opened cigarettes, etc.), subject to the product details page or customer service notice.

Refund conditions

Cancellation before the goods are shipped: If your order has not yet been shipped, you have the right to cancel the order at any time and apply for a full refund, the refund will be processed as soon as possible after we receive your cancellation request.

Commodity quality problems: After receiving the goods, if you find that there are obvious quality problems (such as damage, leakage, wrong shipment, expiration date, etc.), please contact us within 7 days after receiving the goods and provide relevant photos as evidence. After confirmation, we will provide exchange or refund service.

Goods do not match the description: If the goods you receive are significantly different from the description on the website, please contact us within 7 days after receiving the goods and provide relevant evidence. After verifying that there is no error, we will handle the return or refund for you.

Refusal due to non-personal reasons: If the package is refused due to logistics problems (such as wrong address, undeliverable, etc.) and the goods are not damaged or opened, we will process your refund, but the shipping costs (if incurred) need to be determined on a case-by-case basis to see if they are borne by the customer.

Refund process

Submit a request: Log in to your Cig88.com account, find the order that needs a refund in "My Orders", click "Apply for Refund" and fill in the reason for the refund and upload relevant evidence.

Review and Processing: Our customer service team will review your refund request as soon as possible after receiving it, and give you the result within 1-3 working days.

Refund execution: Once the audit is approved, we will refund you according to the original payment method you used when you made the payment. Refund arrival time may vary depending on the bank or payment platform, please be patient.

V. Precautions

Please make sure that the returned goods are well-packed, complete with accessories, and try to keep the goods in their original condition so that we can make secondary sales.

Cigarettes goods will no longer be accepted for return or exchange once they have been opened or used due to the special regulation involved.

If you have any questions or disputes, please first contact us through Cig88.com's customer service channels, we will be happy to serve you.

VI. Final Interpretation Right

Cig88.com reserves the right of final interpretation of this refund policy. We have the right to adjust or modify the policy according to the actual situation, but the adjustment or modification will be announced on the website in advance.

Thank you for your trust and support of Cig88.com, we will continue to strive to improve the quality of service, to bring you a more pleasant shopping experience!