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 FAQ

 

Is Cig88.com trustworthy and reliable?

You can find more information about us by googling Cig88.com. You will find good things people say about us in the online community or forums. You can always buy a  cartons to test our service,You can buy more later once you are comfortable dealing with us.

How much is the shipping cost?

Shipping cost vary depending on the amount purchase and your location. Please place a trial order if you want to find out the total cost. You can always cancel your order in the end if you decided not to go ahead.

How do I pay?

A Payment Instructions email will be sent to you once you placed an order.

Have not received the Payment Instructions email?

Please check your email Junk/Spam folder. Sometimes our emails ended up in there.

When will order shipped?

We will ship your order once payment is received. Please allow 2-3 days for your payment to clear our bank account if you paid by bank transfer. Please login to your account to view the status of your order(s). You can view your order(s) status by Clicking Here.

How long is the shipping time?

Delivery time generally range from 7-30 days depending on the type of shipping methods that are available for your country. Most delivery take two weeks from time of order.

How do I track my package?

We will email you the tracking id once we shipped your package. You can track your package at www.ems.com.cn

How come my tracking id does not work?

Tracking ID usually takes around 2-3 days to get activated. Please try tracking your package in a couple of days if the trackng status is not available yet.

Still have more questions? It is always better for you to place a trial order with us to find out the ordering, payment and shipping process. You can always cancel your order in the end if you decided not to go ahead with the order . Otherwise you can always drop us an email at dd@cig88.com

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